UNISA Contact Details 2026
UNISA Contact Details 2026
Getting help from UNISA can be challenging during peak periods, but knowing the right contact channel saves time. The main UNISA switchboard number is 012 429 3111. For specific queries: Admissions and applications — 012 429 3111 (select admissions option). Registration queries — 012 429 3111 (select registration).
Fee and payment queries — 012 429 3111 (select finance). Exam queries — 012 429 3111 (select examinations). myUNISA and IT support — 012 429 3111 (select ICT). General email: info@unisa.ac.za.
Student correspondence: study-info@unisa.ac.za. Assignment queries: assign@unisa.ac.za. Application status: apply@unisa.ac.za. UNISA's social media channels are often the fastest way to get a response: Twitter/X (@unaboreal and @unaboreal_news), Facebook (University of South Africa), and Instagram.
The main campus is at Preller Street, Muckleneuk, Pretoria 0003. Operating hours are Monday to Friday, 08:00 to 16:00. During peak periods, call centre wait times can exceed 30 minutes. Try email or social media for non-urgent queries.
For walk-in assistance, visit any UNISA regional office with your student card and ID..
Getting Help Efficiently
Contacting UNISA can be frustrating, especially during peak periods like registration (January-March) and exam results release (July and December). Here are strategies for getting the help you need more efficiently:
Self-Service First
Many queries can be resolved without contacting UNISA directly:
- myUNISA portal: Check registration status, view results, submit assignments, update personal details, request documents
- UNISA website FAQ: The UNISA website has an extensive FAQ section covering common queries
- Tutorial Letters: Tutorial Letter 101 (the first tutorial letter for each module) contains answers to most module-related questions
- Discussion Forums: Other students and lecturers often answer queries on myUNISA discussion forums
Choosing the Right Channel
- Urgent matters: Phone (012 429 3111) — be prepared for hold times during peak periods
- Non-urgent queries: Email to the appropriate department — expect 3-5 working days for a response
- Quick questions: Twitter/X (@unaboreal) — UNISA's social media team is often responsive
- Complex matters: Visit a regional office in person with all relevant documentation
- Module-specific queries: Email your lecturer directly — their contact details are in Tutorial Letter 101
What to Include in Your Email
To get faster responses, always include your student number, full name, module code (if applicable), a clear description of your query, and any relevant reference numbers from previous correspondence. Attach screenshots if you are experiencing a technical issue.
Department-Specific Contacts
College Contact Numbers
- College of Accounting Sciences (CAS): 012 429 4111
- College of Economic and Management Sciences (CEMS): 012 429 4150
- College of Education (CEDU): 012 429 4585
- College of Human Sciences (CHS): 012 429 6024
- College of Law (CLAW): 012 429 8485
- College of Science, Engineering and Technology (CSET): 012 429 6122
- College of Agriculture and Environmental Sciences (CAES): 012 429 4250
- College of Graduate Studies (CGS): 012 429 2327
Specialised Services
- Disability Unit: 012 429 2957 — Support for students with disabilities
- Student Counselling: 012 429 6455 — Academic, career, and personal counselling
- Library Services: 012 429 3206 — Research support and database access help
- Financial Aid: 012 429 4682 — NSFAS and bursary enquiries
- International Office: 012 429 2055 — International student admissions and support
For module-specific queries, the most effective approach is emailing your module lecturer directly. Their contact details are listed in Tutorial Letter 101 for your module. Lecturers typically respond within 2-5 working days.
Frequently Asked Questions
The main UNISA switchboard number is 012 429 3111. Select the relevant option for your query (admissions, registration, finance, examinations, or ICT support).
General enquiries: info@unisa.ac.za. Study information: study-info@unisa.ac.za. Assignments: assign@unisa.ac.za. Applications: apply@unisa.ac.za.
UNISA offices are open Monday to Friday, 08:00 to 16:00. During peak periods, call centre wait times can exceed 30 minutes. Consider using email or social media for non-urgent queries.
Social media (Twitter/X @unaboreal) often provides faster responses than phone or email. For specific module queries, email your lecturer directly. Use myUNISA for most administrative tasks.
UNISA's main campus is at Preller Street, Muckleneuk, Pretoria 0003. The Sunnyside campus and Florida campus (Johannesburg) also offer student services.
Related UNISA Guides
- UNISA Status Checker — check your application status
- UNISA Courses List — browse all qualifications
- Fees Calculator — estimate costs
- How to Apply to UNISA — application guide
- Registration Guide — step-by-step registration
Frequently Asked Questions
The main UNISA switchboard number is 012 429 3111. Select the relevant option for your query (admissions, registration, finance, examinations, or ICT support).
General enquiries: info@unisa.ac.za. Study information: study-info@unisa.ac.za. Assignments: assign@unisa.ac.za. Applications: apply@unisa.ac.za.
UNISA offices are open Monday to Friday, 08:00 to 16:00. During peak periods, call centre wait times can exceed 30 minutes. Consider using email or social media for non-urgent queries.
Social media (Twitter/X @unaboreal) often provides faster responses than phone or email. For specific module queries, email your lecturer directly. Use myUNISA for most administrative tasks.
UNISA's main campus is at Preller Street, Muckleneuk, Pretoria 0003. The Sunnyside campus and Florida campus (Johannesburg) also offer student services.